Weekly outline

  • Personal Assistant L3

    Do you want to work as a Personal Assistant? Do you enjoy organising and running a tight ship? Then this is the course for you. You will learn how to manage and maintain and office as well as how to work through business documents and communication methods.

    • Course Description

      NCFE Level 3 Certificate Personal Assistant

      Course code: RETR10

      Delivery method: Paper based pack

      Course duration: 12 Months

      Entry requirements: No prior qualification required

      Award achieved: NCFE Level 3 Certificate of Achievement Personal Assistant

      Awarding body: NCFE

      Do you want to work as a Personal Assistant? Do you enjoy organising and running a tight ship? Then this is the course for you.

      You will learn how to manage and maintain an office as well as how to work through business documents and communication methods. With a return to strength in the economy, Personal Assistants will be in high demand.

    • Level 3 certificate personal assistant course overview

      Upon successful completion of the course you will have achieved a Certificate of Achievement from NCFE.

      Skills gained

      • Maintaining and running an office
      • Processing of business documents
      • Learning how to plan events and work to budgets
      • Develop appropriate communication methods for the office environment
      • Learn how to assist in the recruitment process

      Course outline

      This course is divided into 6 units:

      Unit 1: Organising and managing an office

      Unit 2: Compilation of business documents

      Unit 3: Event Planning

      Unit 4: Planning of meetings

      Unit 5: Communication

      Unit 6: Recruitment of staff

      Course content

      Unit 1: Organising and managing an office

      Module 1: Ensuring all necessary equipment meets user needs

      Module 2: Maintenance of equipment

      Module 3: Positive relationships with suppliers

      Module 4: Monitoring office procedure

      Module 5: Health and safety at work

      Unit 2: Compilation of business documents

      Module 1: Transcription and storage of notes

      Module 2: Use of word processing software

      Module 3: Spreadsheets

      Module 4: Presentation software

      Unit 3: Event Planning

      Module 1: Event management

      Module 2: Budgeting

      Module 3: Health and safety

      Module 4: Invitation and distribution

      Unit 4: Planning of meetings

      Module 1: Calling and planning a meeting

      Module 2: Business meetings

      Module 3: Team meetings

      Module 4: Staff and management meetings

      Module 5: Minute takings

      Module 6: Specific needs

      Module 7: Follow-up actions

      Unit 5: Communication

      Module 1: Communicating sensitive information

      Module 2: Selecting a communication method

      Module 3: Verbal communication

      Module 4: Lack of communication

      Module 5: Barriers

      Unit 6: Recruitment of staff

      Module 1: Acquiring vacancy details

      Module 2: Compiling a job information pack

      Module 3: Holding candidate information securely

      Module 4: From interview to appointment


      This course has no exams, instead there will be a number of tutor marked assessments (TMAs) to ensure that you have a thorough understanding of the course materials, with the tutor sending comments to guide you through any areas of potential difficulty, as well as a range of self-assessments that are indicators that you understand the materials as you work through them.

      These are for your own information and do not need to be shown to your course tutor.

      Method of study

      We will send a study pack to you by courier, including your course materials and a study guide to help you through the student process.

      However, tutor marked assessments are only accepted online, rather than by post.

      Tutor support

      Our personal assistant courses come with tutor feedback and support by email for 12 months. They will mark your TMAs and provide valuable guidance through any trickier parts of the course whenever you need it. You will also receive a study guide to help you with all aspects of studying, essay writing and general student skills.

    • How do I get started?

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      Once you have decided on the right course for you click ‘Add to Basket’.

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      Go through our secure online ordering process and pay for your course.

      How do I get my course?


      If the course you have bought is delivered online you will receive your login details by 2pm the next working day.

      Paper Based

      If the course you have bought is paper based it will be despatched the next working day. You will receive a tracking email and a text with a 1 hour delivery slot.

      What do I do next?

      All the information you need to complete your course will be included in your study guide. Once you have your course be it online or paper based you will be good to go!

      Everyone at Absorb wishes you the best of luck on your studying journey! We know it’s both rewarding and challenging and ultimately what a difference that qualification will make to your career path and life.

      Good luck!